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Tokyo, June 11, 2020 /PRNewswire/ — Rakuten, Inc. today announced updates on corporate policies and initiatives implemented by Rakuten group companies in Japan and around the world in response to the global COVID-19 pandemic. New guidelines for Rakuten Group companies As the state of emergency declared by the Japanese government has been lifted nationwide and many countries around the world are cautiously beginning to ease restrictions put in place to slow the spread of the global pandemic, the impact of COVID-19 continues to have a lasting impact on society. To ensure the safety of all Rakuten employees, partners and customers, as well as their families and communities, the company announced three new corporate policies aimed at preventing the spread of infections, proactively leveraging IT resources to increase productivity, and offering new and improved Rakuten services that meet evolving social needs. These guidelines will be implemented in all Rakuten Group companies in Japan. Rakuten Group companies in the Americas, EMEA and APAC regions continue to adapt and improve workplace procedures to address the spread of COVID-19 in line with Group policies and adapted to the local regulatory environment and evolving pandemic conditions. Rakuten will continue to adapt and improve its business structures and mechanisms to respond with agility to the social changes caused by the global pandemic and provide services that improve the lives of its customers.1. Rakuten will manage each of its locations in accordance with reformulated guidelines on usage criteria and measures against the spread of COVID-19, as all employees typically continue to work from home.2. Rakuten will continue to foster employees` ability to work from home by proactively leveraging IT resources such as video conferencing and digital signatures.3. Rakuten will strive to respond flexibly to the changing needs of society in providing its services. As a global company, Rakuten has learned and shared best practices from all its operating regions.

At various times during this pandemic, regions have faced many similar challenges, providing opportunities to strengthen and fine-tune the company`s response. Rakuten held daily Global Task Force meetings with members from around the world to help the group understand and continuously review approaches to combating the spread of COVID-19. Rakuten formulated these guidelines to set the framework for a common approach while allowing for local flexibility and ensuring that Rakuten employees, their families and communities are safe wherever they work. Update on Rakuten`s new corporate policies and initiatives in Japan1. Rakuten will manage each of its locations in accordance with the reformulated guidelines on criteria for use and measures against the spread of COVID-19, as all employees generally continue to work from home. All employees in Japan will generally continue to work from home. If it is necessary for employees to use Rakuten Group offices or other locations*1 in accordance with legal, regulatory or business continuity requirements, Rakuten will indicate the work to be performed at each site and confirm through a checklist that body temperature checks are performed at the entrance to the building, that disinfectants are available, that indoor ventilation is provided, that social distancing is ensured, And there are, among other things, partitions. Employees may only be physically present at the sites with the final approval of the CEO and COVID-19 Task Force, in numbers within the specified limit.2.

Rakuten will continue to foster employees` ability to work from home by proactively leveraging IT resources such as video conferencing and digital signatures. Prior to the pandemic, Rakuten had widely embraced and promoted video conferencing. This system is currently used for a variety of purposes, including not only internal meetings, training and recruitment, but also meetings with business partners and online events. Rakuten has also successfully conducted internal trials of using digital signatures instead of physical seals and handwritten signatures for business contracts and other similar tasks that previously required employees to be physically present in the office. The Company is currently taking steps to fully implement this system and hold internal and external information exchange meetings on how it will be used.3. Rakuten will strive to respond flexibly to the changing needs of society in providing its services. In response to the COVID-19 pandemic, Rakuten has implemented various initiatives related to its services, including a cautious restriction on the sale of masks and disinfectants, assistance in providing shelter to COVID-19 patients in collaboration with accommodation facilities and local governments, shipping payments to business partners, and the provision of certain services free of charge*2.

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